T&C
Privacy
TheArtBud recognizes the importance of maintaining your privacy. We value your privacy and appreciate your trust in us. This Policy describes how we treat user information we collect on http://www.theartbud.com and other offline sources. This Privacy Policy applies to current and former visitors to our website and our online customers. By visiting and/or using our website, you agree to this Privacy Policy.
Information we collect
Contact information: We might collect your name, email, mobile number, phone number, street, city, state, Pincode, country, and IP address.
Payment and billing information: We might collect your billing name, billing address, and payment method when you buy a painting. We NEVER collect your debit/credit card number or debit/credit card expiry date or other details about your debit/credit card on our website. Debit/credit card information will be obtained and processed by our online payment partners RazorPay / PayPal.
Other information: If you use our website, we may collect information about your IP address and the browser you're using. We might look at what site you came from, the duration of time spent on our website, pages accessed, or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.
We collect information in different ways.
We collect information directly from you. We collect information directly from you when you sign up or make a purchase. We also collect information when you ask us a question through phone or email.
We collect information from you passively. We use tracking tools like Google Analytics, Wix Analytics, and browser cookies to collect information about your website usage.
We get information about you from third parties. For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name and email address.
Use of your personal information
We use the information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or other promotional purposes.
We use the information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.
We use the information for security purposes. We may use the information to protect our company, our customers, or our websites.
We use the information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting. Or, for example, if you buy a painting from us we'll enroll you in our newsletter.
We use the information to send you transactional communications. We might send you emails or SMS about your account or a painting purchase.
We use information as otherwise permitted by law.
Sharing of information with third-parties
We may share information if we think we have to comply with the law or protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests it. Or, we might also share information when we are investigating potential fraud.
Shipping - Delivery timeline
Shipping across India is free. Delivery throughout India may take 5-7 business days.
Shipping across borders is chargeable. Details of delivery and Shipping will be discussed with the buyer from nations other than India.
Returns & Refunds
Return Policy:
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Duration: We provide a return policy of 5 days from the date of delivery of your order.
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Return Process: To initiate a return, please follow these steps:
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Ship the product back to us using the same packaging in which it was originally delivered to you. This is crucial to prevent any damage during transit.
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Upon receiving the returned artwork in its original condition, we will begin processing your refund.
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Exclusions:
Returns are not applicable to international orders.
Refund Criteria:
Your refund will be processed only under the following conditions:
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The artwork is returned in the same packaging it was initially delivered in to prevent any transit-related damage.
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The artwork is received by us in its original condition without any damage.
Thank you for your understanding and cooperation. If you have any further questions or require assistance with your return, please do not hesitate to contact our customer support team.